Frequently Asked Questions
Bookings / Cancellations
I can no longer attend the event, how do I book an alternative date or location?
- Have a look at our website and decide on your new event date and location
- Contact us with your new event date preferably replying to your original booking confirmation email
- A £10 administration charge will apply to move to another convenient date.
What is your cancellation policy?
The UK Bungee Club will refund booked experiences & vouchers bought direct from the UK Bungee Club within 7 days of purchase minus a £10 administration. After 7 days no refund will be available.
- Where gift vouchers have been bought from external providers and a booking has been made, no refunds will be given and voucher validity will be lost for any cancellations
- Should you need to re-schedule a booking you have already made, a £10 administration charge will apply to move to another convenient date. No refunds will be issued
- Should you need to cancel a booking you have already made, no refunds will be given and voucher validity will be lost
- For participants failing to turn up to an event you will not be able to reschedule bookings, no refunds will be given and voucher validity will be lost.
Why do you need my mobile number?
We use your number to contact you on the day of the event in case of bad weather.
How do i get my jump time & event pack?
When you submit a booking on our website you will get an order acknowledgement to inform you your booking has gone through ok.
All our bookings are processed manually so that we can review your booking and respond to any questions that you may have. Following this our bookings team will send you a booking confirmation email with your exact jump time and your event pack attached.
I can't find my event pack or information about my experience
Most of the information regarding your experience is sent as a seperate document attached to your booking confirmation email. This is sent to you after you submit your booking. Please allow 2 working days to receive this email.
I didn't recieve a booking confirmation
Please check your email junk folder or any spam folders you may have. You will have reieved your booking confirmation within 2 working days of submitting your order.
If you have submitted an order between 23rd December and the 4th January you will not recieve your confirmation until we retirn from the Christmas period as all orders are processed manually.